Job Description : Security Dispatcher

Position: Security Dispatcher

Department: Security and Safety

Location: [Specify location, e.g., “Downtown Security Operations Center”]

Reports To: Security Supervisor or Security Manager


Job Summary :

The Security Dispatcher serves as a critical communication hub, ensuring timely and accurate relay of information between security personnel, external emergency services, and relevant stakeholders. This role demands a high level of attention, swift decision-making, and the ability to manage multiple communications channels concurrently.


Key Responsibilities :

Communication Management :

  • Receive, document, and prioritize calls and alarms requiring security attention.
  • Dispatch security officers to incidents, emergencies, or service requests.
  • Maintain constant radio communication with security personnel, monitoring their welfare and location.

Emergency Coordination :

  • Coordinate with external emergency services (police, fire department, medical services) when required.
  • Assist in the facilitation of emergency evacuation procedures if necessary.

Record-Keeping :

  • Document details of calls, dispatches, incidents, and on-site responses.
  • Update and maintain logs for security activities, equipment checks, and officer shift changes.

Equipment Monitoring :

  • Monitor and operate security cameras, alarms, and other surveillance systems.
  • Conduct regular checks to ensure all equipment is functional and report any malfunctions.

Information Relay :

  • Communicate pertinent information to the next shift during handover.
  • Report significant events or incidents to the Security Supervisor or Manager immediately.

Required Qualifications :

  • High School Diploma or equivalent.
  • Basic computer literacy and ability to operate communication equipment.
  • Strong oral and written communication skills.
  • Ability to remain calm under pressure and make decisions quickly.

Preferred Qualifications :

  • Previous experience in a security dispatch or similar role.
  • Knowledge of security protocols and procedures.
  • Familiarity with the geographic layout of the facility or area being monitored.

Working Conditions :

  • Typically based in a control room or central monitoring station.
  • Potential exposure to high-stress situations, requiring rapid response and coordination.
  • Shift work might be required, including nights, weekends, and holidays.

Compensation :

Hourly Wage: $18 – $25 per hour, depending on experience and qualifications.

Overtime: Eligible for overtime pay at 1.5 times the hourly rate for hours worked beyond 40 in a week.


Benefits :

  • Comprehensive health insurance, including medical, dental, and vision, after a 60-day probationary period.
  • Paid time off, including 12 vacation days, 5 personal days, and 8 public holidays annually.
  • 401(k) retirement plan with a 4% company match after one year of employment.
  • Access to training programs and workshops focused on security and communication protocols.
  • Employee discounts on security products and services offered by the company.

Additional Incentives :

  • Quarterly performance bonuses based on efficiency, incident response time, and feedback from security personnel.
  • Opportunities for advancement within the department, particularly towards supervisory roles.
  • Participation in Employee Recognition Programs, such as “Dispatcher of the Month,” with monetary rewards and commendations.

Note: Compensation specifics can vary depending on the organization’s size, location, the complexity of security operations, and other determining factors.


Note: This job description is a general overview of the responsibilities of a Security Dispatcher. Specific duties and qualifications might differ based on the type of facility, security needs, and regional or industry-specific requirements.