Department: Food & Beverage
Reports To: Restaurant Manager / Dining Room Manager
Employment Status: Full-Time / Part-Time
Compensation: $12 – $18 per hour plus tips, depending on experience and location
Position Overview :
The Lead Server serves as a key member of the food and beverage team, ensuring exceptional guest experiences while overseeing the performance of other servers. This role involves a blend of customer service excellence, leadership, and practical serving skills.
Key Responsibilities :
- Greet guests, present menus, and answer questions about food and beverage items.
- Oversee the work of other servers, providing training and guidance as necessary.
- Take orders accurately and communicate effectively with kitchen and bar staff.
- Ensure timely delivery of food and beverages to guests.
- Handle complaints or concerns professionally, ensuring customer satisfaction.
- Responsible for daily shift setup and closure, including inventory and cash handling.
- Assist the Restaurant Manager in evaluating server performance and providing feedback.
Qualifications :
- High School Diploma or GED; previous experience in food and beverage is essential.
- Strong interpersonal and communication skills.
- Basic understanding of food and beverage management, including health and safety standards.
- Ability to multitask and work efficiently in a fast-paced environment.
- Must possess or be willing to obtain relevant certifications (e.g., ServSafe, TIPS).
Benefits :
- Tips and gratuities in addition to base hourly wage.
- Employee discounts on food and beverages.
- Opportunities for career advancement within the company.
- Health and retirement benefits for full-time employees.
- Paid time off and holiday pay for eligible employees.
This job description outlines the responsibilities, qualifications, and compensation for the Lead Server role. Please note that the compensation range provided is a general estimate and may vary depending on the location, experience, and the restaurant’s specific needs.