Department:
Front of House (FOH) Operations
Reports To:
Restaurant Manager or Floor Supervisor
Employment Status:
Typically, part-time, though full-time, positions may also be available, especially in larger establishments.
Compensation:
Hosts are generally paid an hourly wage. The rate can vary based on the individual’s establishment, location, and experience. Some hosts may also receive a portion of tips.
Position Overview
A host, often referred to as a hostess or greeter, is the first point of contact for customers entering a restaurant or an eatery. They set the tone for the guest’s dining experience by offering a warm welcome, efficiently managing reservations and waitlists, and ensuring smooth transitions from the entrance to the dining table. Hosts are pivotal in ensuring customers have a positive and memorable experience.
Key Responsibilities
- Greeting Guests: Warmly welcome patrons as they enter the restaurant, making them feel appreciated and acknowledged.
- Managing Reservations: Handle phone or online reservations and ensure that reserved tables are ready upon the guests’ arrival.
- Organizing Waitlists: If the restaurant is full, take down the names and notify guests when their table is ready.
- Seating Arrangements: Escort guests to their tables, provide menus, and ensure the service staff attends to them.
- Facilitate Communication: Act as a bridge between the kitchen, the floor staff, and the customers, ensuring smooth operations.
- Maintaining the Lobby: Keep the reception area tidy and presentable, and ensure any promotional or special event materials are displayed.
- Addressing Guest Concerns: Politely handle complaints or concerns, escalating to management when necessary.
Qualifications
- High school diploma or equivalent preferred.
- Previous experience in customer service or a restaurant setting can be advantageous.
- Strong interpersonal and communication skills.
- Ability to multitask and manage stressful situations, especially during peak hours.
- A professional appearance and a friendly demeanor.
- Familiarity with reservation software or point-of-sale (POS) systems can be a plus.
Benefits
- Health Benefits: Some establishments offer health benefits, especially for full-time positions.
- Professional Development: Opportunities for training and advancement within the restaurant or chain.
- Employee Discounts: Many restaurants offer discounted or complimentary meals for their staff.
- Flexible Scheduling: Host positions often have the flexibility to accommodate school or other job schedules.
- Tips: In certain settings, hosts might share in the tip pool or receive tips directly from satisfied customers.
In the bustling world of hospitality, hosts are the gatekeepers of a restaurant’s atmosphere and the architects of the first impression. As ambassadors of the establishment’s brand, their role is essential in beginning the culinary journey on a positive note. With the right blend of professionalism and charm, a host can enhance the dining experience and ensure that patrons become regular guests.