job description : Host

Department:

Front of House (FOH) Operations

Reports To:

Restaurant Manager or Floor Supervisor

Employment Status:

Typically, part-time, though full-time, positions may also be available, especially in larger establishments.

Compensation:

Hosts are generally paid an hourly wage. The rate can vary based on the individual’s establishment, location, and experience. Some hosts may also receive a portion of tips.


Position Overview

A host, often referred to as a hostess or greeter, is the first point of contact for customers entering a restaurant or an eatery. They set the tone for the guest’s dining experience by offering a warm welcome, efficiently managing reservations and waitlists, and ensuring smooth transitions from the entrance to the dining table. Hosts are pivotal in ensuring customers have a positive and memorable experience.


Key Responsibilities

  1. Greeting Guests: Warmly welcome patrons as they enter the restaurant, making them feel appreciated and acknowledged.
  2. Managing Reservations: Handle phone or online reservations and ensure that reserved tables are ready upon the guests’ arrival.
  3. Organizing Waitlists: If the restaurant is full, take down the names and notify guests when their table is ready.
  4. Seating Arrangements: Escort guests to their tables, provide menus, and ensure the service staff attends to them.
  5. Facilitate Communication: Act as a bridge between the kitchen, the floor staff, and the customers, ensuring smooth operations.
  6. Maintaining the Lobby: Keep the reception area tidy and presentable, and ensure any promotional or special event materials are displayed.
  7. Addressing Guest Concerns: Politely handle complaints or concerns, escalating to management when necessary.

Qualifications

  • High school diploma or equivalent preferred.
  • Previous experience in customer service or a restaurant setting can be advantageous.
  • Strong interpersonal and communication skills.
  • Ability to multitask and manage stressful situations, especially during peak hours.
  • A professional appearance and a friendly demeanor.
  • Familiarity with reservation software or point-of-sale (POS) systems can be a plus.

Benefits

  • Health Benefits: Some establishments offer health benefits, especially for full-time positions.
  • Professional Development: Opportunities for training and advancement within the restaurant or chain.
  • Employee Discounts: Many restaurants offer discounted or complimentary meals for their staff.
  • Flexible Scheduling: Host positions often have the flexibility to accommodate school or other job schedules.
  • Tips: In certain settings, hosts might share in the tip pool or receive tips directly from satisfied customers.

In the bustling world of hospitality, hosts are the gatekeepers of a restaurant’s atmosphere and the architects of the first impression. As ambassadors of the establishment’s brand, their role is essential in beginning the culinary journey on a positive note. With the right blend of professionalism and charm, a host can enhance the dining experience and ensure that patrons become regular guests.