job description : Floor Manager

Department: Operations or Retail

Reports To: Store Manager or Operations Manager

Employment Status: Full-Time

Compensation: $35,000 – $50,000 per year, depending on experience and qualifications


Position Overview :

The Floor Manager plays a crucial role in overseeing daily operations on the sales floor, ensuring a smooth and efficient customer experience. This role involves staff management, inventory control, and customer interaction and is pivotal for maintaining a high standard of service and operational excellence.


Key Responsibilities :

  • Supervise and direct the activities of sales and floor staff, providing guidance and training as needed.
  • Ensure the sales floor is well-organized, stocked, and properly presented.
  • Address and resolve customer complaints and inquiries to ensure customer satisfaction.
  • Monitor inventory levels and coordinate restocking activities.
  • Enforce company policies and regulations, ensuring staff compliance.
  • Coordinate with the Store Manager to implement sales promotions and in-store events.
  • Produce sales and performance reports for senior management.
  • Maintain a clean and safe environment, complying with health and safety regulations.

Qualifications :

  • High school diploma or equivalent; a Bachelor’s degree in Business or related field is a plus.
  • A minimum of 2-4 years of experience in retail management or a similar supervisory role.
  • Excellent communication and leadership skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in inventory management software and point-of-sale systems.
  • Must pass a background check and any other required screenings.

Benefits :

  • Comprehensive healthcare package, including dental and vision insurance.
  • Retirement savings plan with employer matching.
  • Paid time off, including holidays, personal days, and vacation days.
  • Opportunities for professional development and career growth.

This job description offers a thorough and professional outline of the responsibilities, qualifications, and compensation for the Floor Manager role, allowing potential candidates to fully understand what the job entails.