Position: Hospitality Aide
Department: Guest Services
Location: [Specify location, e.g., “Downtown Luxury Hotel”]
Reports To: Guest Services Manager or Front Office Manager
Job Summary :
The Hospitality Aide ensures that guests have a memorable and pleasant experience during their stay. This role assists in various guest-related tasks, from greeting and guiding visitors to ensuring amenities are available and in excellent condition. The ideal candidate possesses a genuine passion for customer service and a keen attention to detail.
Key Responsibilities :
Guest Relations :
- Greet guests upon their arrival and departure, providing them with a warm and welcoming atmosphere.
- Respond to guest inquiries, providing information about the facility’s services and local attractions.
Amenity Management :
- Ensure all common areas, including the lobby and restrooms, are clean, tidy, and well-maintained.
- Restock essential items like towels, toiletries, and refreshments in guest rooms and public areas.
Assistance :
- Help guests with luggage, directions, or any other requests they might have.
- Assist the front desk during busy hours, including managing calls and handling reservations.
Safety & Cleanliness :
- Adhere to the establishment’s safety and hygiene protocols.
- Report any maintenance issues or hazards immediately to the supervisory staff.
Collaboration & Communication :
- Collaborate closely with housekeeping, maintenance, and front desk teams.
- Attend regular staff meetings to stay informed about hotel events, updates, and guest feedback.
Required Qualifications :
- High school diploma or equivalent.
- Strong communication and interpersonal skills.
- Commitment to delivering a high-quality level of customer service.
Preferred Qualifications :
- Previous experience in the hospitality industry.
- Knowledge of multiple languages.
- Basic understanding of hotel management software or Point-of-Sale systems.
Working Conditions :
- Requires standing for extended periods and occasional lifting of supplies or luggage.
- Shifts may include weekends, evenings, and holidays.
Compensation :
Hourly Wage: $12 to $16 per hour, depending on experience and location.
Benefits :
- Health, dental, and vision insurance (for full-time employees).
- Paid time off, including vacation days, personal days, and recognized holidays (for full-time employees).
- Employee discounts on room rates, dining, or other hotel amenities.
Additional Incentives :
- Tips or gratuities from guests, depending on the establishment’s policy.
- Opportunities for professional development and training.
- Possibility for advancement within the hospitality industry.
Note: The above description and compensation details offer a general overview. Specifics might vary based on the establishment’s size, location, brand, and offerings.